Empowering Teams, Elevating Patient Care
From First Contact to Continued Care
We focus on empowering your front desk, clinical teams, and leadership with proven systems and training that ensure patients Arrive, Pay, and Stay. By aligning operational workflows with patient needs, we help you reduce no-shows, strengthen communication, and build a reputation for care that goes beyond the clinic walls.Whether you’re looking to improve scheduling, streamline intake, or enhance retention, our advisors provide the insight and execution needed to elevate the patient journey. Together, we’ll bridge the gap between clinical care and patient expectations—driving loyalty, outcomes, and growth.
Advise, guide, and execute - together.
Jerry Durham is a healthcare leader and entrepreneur with more than 30 years of experience in physical therapy and over two decades of business ownership, consulting, and coaching. He has built a reputation for transforming patient engagement by focusing on the crucial role of front desk teams in driving scheduling, arrivals, and retention.
Beginning his career as a licensed physical therapist, Jerry went on to found and scale San Francisco Sport & Spine Physical Therapy, later known as Agile Physical Therapy, where he spent nearly two decades building a respected outpatient platform. Today, as Founder of Client Experience Company, he partners with healthcare practices and software organizations to enhance the patient lifecycle, improve clinical outcomes, and strengthen business performance.
With deep expertise in sales training, leadership development, and patient behavior, Jerry empowers providers to capture more value by ensuring patients Arrive, Pay, and Stay - all without relying on new marketing. His innovative strategies continue to elevate healthcare businesses while keeping patients at the center of the experience.
Why Equus
“We founded Equus to bring a deeper level of partnership to healthcare businesses. Together, we’re committed to delivering the kind of expert-led, high-touch support we wish we had when we were in your shoes.”
Interested in Working with the Equus Team?
Our team is thankful to help incredible healthcare businesses achieve more than they think is possible every day. We will be accepting new clients soon. Ready to get started? Contact us now to learn more.